Warranty Policy

iKOOLCORE TECHNOLOGY Limited Warranty

iKOOLCORE TECHNOLOGY ("Company") warrants to the original purchaser that this electronic product ("Product") will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase, commencing on the customer's actual date of receipt ("Warranty Period").

What is Covered:

  • This warranty covers defects in materials and workmanship that cause the Product to fail during the Warranty Period.
  • This warranty applies only to Products purchased directly from iKOOLCORE TECHNOLOGY or its authorized resellers.

What is Not Covered:

  • Damage caused by accident, misuse, abuse, negligence, or unauthorized modification.
  • Damage caused by improper installation, operation, or maintenance.
  • Damage caused by external factors such as power surges, extreme temperatures, or humidity.
  • Normal wear and tear.
  • Software issues not caused by defects in materials or workmanship.
  • Products purchased from unauthorized sources.
  • Indirect, incidental, or consequential damages resulting from the use of an incorrect power adapter.

How to Obtain Warranty Service:

  • Contact iKOOLCORE TECHNOLOGY customer support via email at service@ikoolcore.com to obtain a Return Address.
  • Provide proof of purchase (original sales receipt, invoice, order number, etc.).
  • Securely package the Product and clearly indicate the order number on the exterior of the package.
  • Ship the Product to the address provided by iKOOLCORE TECHNOLOGY.
  • The customer is responsible for the initial shipping costs to iKOOLCORE TECHNOLOGY. iKOOLCORE TECHNOLOGY will cover the cost of return shipping for products covered under warranty. 

iKOOLCORE TECHNOLOGY's Obligation:

  • At its sole discretion, iKOOLCORE TECHNOLOGY will repair or replace the defective Product with a new or refurbished product of equal or similar functionality.
  • The repaired or replaced Product will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer.

Limitation of Liability:

  • iKOOLCORE TECHNOLOGY shall not be liable for any indirect, incidental, or consequential damages arising from the use of this Product.
  • The maximum liability of iKOOLCORE TECHNOLOGY under this warranty shall be limited to the original purchase price of the Product.

Governing Law:

  • This warranty shall be governed by and construed in accordance with the laws of the state of your location, without regard to its conflict of law principles.

Disclaimer:

  • This warranty is the sole and exclusive warranty provided by iKOOLCORE TECHNOLOGY.
  • All other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed