Require a Repair Service

Step 1: Submit a Repair Request

Please complete the form at the end of this page to provide your order number and a detailed description of the issue you are experiencing. Alternatively, you can send an email to our customer service@ikoolcore.com with the same information directly.

Step 2: Initial Troubleshooting

Our customer service team will review your repair request and provide you with initial troubleshooting steps to try and resolve the issue.

Step 3: Return for Repair

If the issue persists, our customer service team will request that you return your device for repair. Please note that all products are covered by a one-year limited warranty from the date of purchase. Please ship your device to the following address: 

Once your package is shipped, please provide us with the tracking number so we can monitor its progress. Failure to provide a tracking number may result in a lost package.

Step 4: Repair Process

Please allow 3-4 weeks for the repair to be completed. Once the repair is finished, our customer service team will contact you via email to confirm the repair cost (if applicable) and shipping address.