Seel
Worry-Free Purchase
Worry-Free Purchase
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- Arrival delay: Claim for $5 if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
- Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
- Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).
- Worry-Free Purchase also includes carbon offsets for carbon emissions produced within the recipient’s destination country .
Please note: Worry-Free Purchase is a value-added service offered by Seel. Please don't purchase it as a stand-alone item.
FAQs
How long is the warranty period?
Our products come with a one-year warranty, starting from the date of delivery. Beyond this period, we also offer affordable repair services. We rigorously quality-check every product before shipment to ensure 100% satisfaction. Should you encounter any quality-related issues, please feel free to contact us at service@ikoolcore.com.
How do I request a warranty replacement or repair?
During the one-year warranty period, please contact our customer service atservice@ikoolcore.com, including your order number and specific inquiries or issues. Please provide a detailed description of the issues you have encountered. We will assist you in resolving any hardware quality related problems you may have experienced during the use of our product.
What’s the process for canceling, returning, or requesting a refund?
If you need to cancel your order before the package is shipped, please contact us as soon as possible via service@ikoolcore.com or ikoolcore@gmail.com, and we will process a refund for you directly in the background.
If your package has already been shipped and is in transit, we won't be able to process a refund directly. In this case, you'll need to receive the package, keep it unopened, and return it to us in its original condition. Once we receive the package, we will proceed with the refund.
When you receive the package and decide you don't need it, it must be in the same condition as when received. Ensure the following items are included and in the same condition:
- All original packaging, including boxes, bags, and tags
- Accessories such as cords and remotes
- Certificates, manuals, and warranty cards
- Any 'Free gifts' or bonus items
- All components included in a bundle
My package is lost, what should I do?
Consider adding Worry-free Purchase at checkout! It's a great way to protect yourself from any shipping hiccups. With it, your order is covered by Seel's shipment security. If your package gets lost or goes missing, Seel will jump in to find the best solution, so you're not left hanging. Just a heads-up, Seel might not be available in every country.
