Shipping policy

Interpretation

The capitalized words in this document have specific meanings defined under the conditions outlined. These definitions hold true whether the terms appear in singular or plural form.

Definitions

  • Company (referred to as either "the Company," "We," "Us," or "Our" in this Disclaimer) refers to iKOOLCORE.
  • Goods refers to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ikoolcore.com, accessible from www.ikoolcore.com.
  • You means the individual accessing the Service or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for choosing iKOOLCORE. The following terms and conditions constitute our Shipping Policy.

Shipping Policy

Shipment Processing Times

All Orders are processed within 3-7 business days, with an additional 1-3 days for the carrier to update tracking information online. Orders are not processed, shipped, or delivered on weekends or holidays.

If We experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Note: iKOOLCORE does not ship to addresses within the U.S APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once Your Order has shipped, containing your tracking number(s). The tracking number will be active within 24-72 hours.

Customs, Duties, and Taxes

iKOOLCORE is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Policy on Rejected Deliveries and Fraudulent Orders

If a package cannot be delivered due to reasons such as the customer's refusal to accept, incorrect addresses, or no one being present at the delivery location, we will consider it a fraudulent order. In such cases, the customer will be held responsible for covering the associated costs. Due to the complexities involved in returning international packages to the sender after they reach their destination country, we will handle such situations in two ways:

  • Option 1: Repackaging and Resending: If the package can be redirected within the destination country, the customer will incur approximately 47% in losses. This includes the logistics cost of returning the package (15%), taxes at our warehouse location (15%), and the express logistics cost for reshipping the package (12%). We strongly condemn such behavior and consider it a breach of contract.
  • Option 2: Package Destruction: If the package cannot be returned and is destroyed by the final delivery service provider, the customer will be solely responsible for the entire 100% loss of the package.

We urge our customers to carefully review their shipping information and ensure someone is available to receive the package at the designated address to avoid any inconvenience and additional charges.

Shipping Countries & Zones:

We ship to the countries listed in the table below. If your country or region is not included in the list, we recommend contacting us or using a forwarding service within one of the listed countries or regions.

Shipping Zones Shipping Method Shipping Fee(USD) Shipping Time(Days)
United States Economy Shipping 15 10-21
Standard Shipping 25 7-14
Fast Shipping 30 5-7
US-AK/OH Economy Shipping 20 10-21
Fast Shipping 35 5-7
United Kingdom Economy Shipping 12 10-21
Standard Shipping 20 7-14
Canada Economy Shipping 15 10-21
Standard Shipping 30 7-14
Austrilia, New Zealand Economy Shipping 15 10-21
Standard Shipping 20 7-14
France(VAT Included) Economy Shipping 32 10-21
Standard Shipping 43 7-14
Italy, Gemany, Austria Economy Shipping 15 10-21
Standard Shipping 20 7-14
Demark, Finland, Netherlands ,Poland, Sweden, Ireland, Iceland Economy Shipping 25 10-21
Standard Shipping 35 7-14
Norway(VAT Included) Economy Shipping 25 10-21
Standard Shipping 35 7-14
EU Countries
(Belgium, Croatia, Czechia, Greece, Iceland, Ireland, Luxembourg, Portugal, Romania, Spain, Türkiye, Bulgaria, Serbia, Ukraine )		 Economy Shipping 12 10-21
Standard Shipping 25 7-14
Rest of EU Countries(Gibraltar, Hungary, Jersey, Kosovo, Latvia, Lithuania, Malta, Russia, Slovakia ) Economy Shipping 25 10-21
Standard Shipping 35 7-14
Switzerland(VAT Included) Economy Shipping 25 10-21
Standard Shipping 35 7-14
United Arab Emirates Economy Shipping 12 10-21
Standard Shipping 20 7-14
Singapore Standard Shipping 15 7-14
Japan Standard Shipping 15 7-14
Thailand Economy Shipping 15 10-21
Standard Shipping 25 7-14
South Korean Economy Shipping 8 10-21
Standard Shipping 12 7-14
Hongkong SF Express 10 7-14
Taiwan SF Express 12 7-14


Damages

iKOOLCORE is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim, and the iKOOLCORE Team will assist you.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: